What is my username and password for Dashboard, Portal, Profile or Recruiter?
How do I upload/download to and from my FTP page?
What video formats can I use in the Prozone products?
My video or compile files are not working, what do I do?
Where in the product can I find…?
Does Prozone work on Apple computers?
What if our pitch dimensions change from season to season?
How much storage space will I need to store a full seasons worth of Prozone games?
How long will it take to install the software onto my computer?
What is my username and password for Dashboard, Portal, Profile or Recruiter?
As part of your Prozone activation stage, you will be provided with your login details for all products via email. A reminder will be sent at the start of each season; changes to login details can be made at this point if required. If at any point this information is misplaced please contact our Support Team at support@prozonesports.com and request a reminder.
How do I upload/download to and from my FTP page?
Filezilla is the preferred software for uploading and downloading files from your FTP page. Please click here for further information on how to use the Filezilla software.
What video formats can I use in the Prozone products?
3 video formats are compatible with the Prozone product; WMV (Windows Media Video), Mpg (Mpeg 2) and AVI (Not DIVX).
My video or compile files are not working, what do I do?
Ensure the 0.wmv and 1.wmv videos are present in the \Videos folder and the .cmp compile is present. Alternatively, contact the Prozone Support Team at support@prozonesports.com or call +44 (0)113 213 5011.
Where in the product can I find…?
For product navigation advice please contact our Support Team on +44 (0)113 213 5011 or email support@prozonesports.com .
Does Prozone work on Apple computers?
Prozone can not be installed natively on a MAC, but if you install Windows via Bootcamp, VMWareFusion or Parallels, the software can be installed on this partition.
What if our pitch dimensions change from season to season?
Please inform our Operations Team at operations@prozonesports.com of any changes to your pitch dimensions prior to the season commencing. Failure to do so will affect the accuracy of the physical data delivered in your final product.
How much storage space will I need to store a full seasons worth of Prozone games?
You will need 2 Gigabytes per game so if you have 46 games you will need 92 Gigabytes of space [i.e. 92 games then allow 180 Gigabytes]. Best practice is to use an external hard drive to store your games, this enables you to take your complete post match and scouting library with you wherever you go.
How long will it take to install the software onto my computer?
The installation process takes approximately 20 minutes (depending on your Internet connection speed)
Click here or call +44 (0)113 244 9296 to see how Prozone could benefit you